Last updated: January 2024
Introduction
Alderhelm is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways. The information we may collect includes:
Personal Data
When you enquire about our services or submit forms on our website, we may collect personally identifiable information such as:
- Your name
- Email address
- Property preferences and requirements
- Any additional information you choose to provide
Automatically Collected Information
When you access our website, we may automatically collect certain information including:
- Your IP address
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send you information about properties that match your requirements
- Improve our website and services
- Communicate with you about our services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- To landlords or property managers when you express interest in a specific property
- To service providers who assist us in operating our website and conducting our business
- When required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we will securely delete or anonymise it.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Request data portability
- Withdraw consent where processing is based on consent
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Alderhelm
47 Ecclesall Road South
Sheffield, S11 9PL
United Kingdom
Email: [email protected]